We sincerely apologize for the errors that occurred in the product images and product names for some of our items.

The incorrect product information has now been corrected and replaced with the proper information.

We deeply apologize for any inconvenience this has caused our customers.

<Incident ①>

Products: Thank You Message Sticker A・B

• Thank You Message Sticker Set A
• Thank You Message Sticker Set B
• [Pre-order]Thank You Message Sticker Set A
• [Pre-order]Thank You Message Sticker Set B

Details: The product page displayed the image of an Acrylic Stand instead of the original "Thank You Message Sticker" image.

Correct Image: 

Incorrect Image: 

<Incident ②>

Products: Gift Box-Style Mini File

• Gift Box-Style Mini File(16 Characters)
• [Pre-order]Gift Box-Style Mini File(16 Characters)

Details: The product name was listed as "Gift Box-Style Mini File Set."

Correct: Gift Box-Style Mini File

Incorrect: Gift Box-Style Mini File Set

<Our Response>

For customers who mistakenly purchased a product different from the one they desired due to the incorrect product information, we will be accepting requests for product cancellation (refunds).

Customers who wish to request a cancellation are kindly asked to contact us via the email address.

Inquiry Email Address: global-cs@ufotable.zendesk.com

Inquiry Deadline for Product Cancellations: March 15, 2026

-----We deeply regret the inconvenience caused by this product defect.